Shipping & Returns

Processing Time

Orders are processed within 1-2 business days. Orders placed after 2pm EST will be processed the following business day.

Shipping Methods & Costs

Shipping Destinations

We currently ship to all 50 US states. International shipping is not available at this time. We're working on expanding our shipping options—sign up for our newsletter to be notified when international shipping becomes available.

30-Day Money-Back Guarantee

We stand behind our products. If you're not completely satisfied with your purchase, you can return any unopened products within 30 days of delivery for a full refund.

Return Conditions

• Products must be unopened and in original packaging
• Returns must be initiated within 30 days of delivery
• Original shipping costs are non-refundable
• Customer is responsible for return shipping costs
• Refunds are processed within 5-7 business days of receiving the return

How to Initiate a Return

1. Email us at support@unmark.com with your order number
2. We'll provide you with a return authorization and shipping instructions
3. Ship the product back to us using your preferred carrier
4. Once received and inspected, your refund will be processed

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement to be sent at no additional cost. Please include photos of the damage when contacting us.