Question 1

How fast does Unmark work?

Accepted Answer

The Fade Roll-On provides visible improvement in as little as 15 minutes by reducing the appearance of redness. When used as a complete system with the Recovery Cream, bruises can fade up to 50% faster than with no treatment.

Question 2

Is Unmark safe for sensitive skin?

Accepted Answer

Yes. All Unmark products are dermatologist tested, fragrance-free, and formulated for sensitive skin. We recommend doing a patch test before first use. Our formula contains no parabens, sulfates, or harsh chemicals.

Question 3

Can I use Unmark on my face?

Accepted Answer

Yes. Unmark products are gentle enough to use anywhere on the body, including the face and neck area. Avoid direct contact with eyes and mucous membranes.

Question 4

What's the difference between the Roll-On and the Cream?

Accepted Answer

The Fade Roll-On provides targeted, fast-acting treatment with immediate cooling relief—ideal for fresh bruises. The Recovery Cream offers sustained, all-day support with added moisturization. They work best together as part of a complete routine.

Question 5

How long does shipping take?

Accepted Answer

Orders ship within 1-2 business days. Standard shipping takes 3-7 business days within the US. Expedited shipping options are available at checkout. Free shipping on orders over $50.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship to all 50 US states. International shipping is not available at this time. Sign up for our newsletter to be notified when we expand shipping options.

Question 7

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly through the carrier's website.

Question 8

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, return any unopened products within 30 days for a full refund. Contact support@unmark.com to initiate a return.

Question 9

How do I initiate a return?

Accepted Answer

Contact our customer support team at support@unmark.com with your order number and reason for return. We'll provide you with return instructions and process your refund within 5-7 business days of receiving the return.

Question 10

Are your products cruelty-free?

Accepted Answer

Yes, all Unmark products are cruelty-free. We never test on animals and neither do our ingredient suppliers.

Question 11

Are the products fragrance-free?

Accepted Answer

Yes, all our products are fragrance-free and formulated for sensitive skin. We avoid unnecessary additives that could cause irritation.

Question 12

What are the key active ingredients?

Accepted Answer

Our Pro Strength formula features Arnica Montana Extract, Vitamin K, Bromelain, and Centella Asiatica—all clinically studied for their effectiveness in supporting the body's natural healing process.

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